You may not use your Wirex One application or Wirex Profile to engage in activities involving:

(a) Individuals or entities located in, or operations connected to, any of the following jurisdictions: Afghanistan, Belarus, the Democratic People's Republic of Korea (North Korea), the Democratic Republic of the Congo, Cuba, Eritrea, Libya, Myanmar, Russia, Somalia, South Sudan, Sudan, Yemen, Iran, Iraq, Syria, Mali, the Central African Republic, Guinea-Bissau, Lebanon, Venezuela, or Zimbabwe; or

(b) Any other country, individual, or entity sanctioned by the United Nations Security Council, the United Kingdom, the European Union or the United States, or under the applicable laws of your country of residence or any other law applicable to Wirex, including any entity owned or controlled, directly or indirectly, by one or more such persons.

This list may be updated by Wirex from time to time to reflect changes in sanctions, regulatory requirements and our risk assessment. Wirex may also restrict or decline access to Wirex One, or to any Regulated Services in Wirex One, in other countries or regions where it is not licensed or authorised to operate, or where it cannot comply with local legal requirements, whether or not they are listed above.

A person or activity is treated as connected to a listed jurisdiction if the person is resident, located, incorporated or ordinarily based there, or if the funds, assets or counterparties involved originate from or are destined for it. You must not use a VPN, proxy, virtual server, device-location spoofing or any other means to disguise your location or your connection to a listed jurisdiction, or to access Regulated Services in Wirex One from a country or region where they are not available.

WIREX PROHIBITED ACTIVITIES

You may not use your Wirex One application or Wirex Profile to engage in the following categories of activity.

Unlawful Activity:

Activity which would violate, or assist in violation of, any law, statute, ordinance, regulation, or sanctions programs administered in the countries where Wirex conducts business, or which would involve proceeds of any unlawful activity; and publishing, distributing or disseminating any unlawful material or information.

Money Laundering, Terrorist Financing and Sanctions Evasion

Using Wirex One or your Wirex Profile to launder, conceal or disguise the origin, ownership, source, destination or movement of funds or crypto-assets that are the proceeds of crime; to finance terrorism or the proliferation of weapons; or to evade, circumvent or breach any sanctions, export-control or asset-freeze measures. This includes structuring, splitting or layering transactions, using intermediaries or nominees, and using services designed to obscure the source or destination of funds (such as mixers or tumblers). You must also not use Wirex One or your Wirex Profile to transact with wallets, addresses or counterparties that you know, or ought reasonably to know, are linked to sanctioned persons, illicit markets, ransomware, stolen funds or other criminal activity.

Abusive Activity:

Actions which impose an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; transmit or upload any material to Wirex One that contains viruses, trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorised access to any Wirex One, any other Wirex Profile, computer systems or networks connected to any Wirex One, through password mining or any other means; use Wirex Profile information of another party to access or use Wirex One, except in the case of specific merchants and/or applications which are specifically authorised by a client to access such client's Wirex Profile and information; or transfer your account access or rights to your account to a third party, unless by operation of law or with the express permission of Wirex.

Abuse other Clients:

Interfere with another individual's or entity's access to or use of Wirex One, any Wirex Profile and/or any Regulated Services in Wirex One. Defame, abuse, extort, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others. Harvest or otherwise collect information from Wirex One or any Wirex Profile about others, including without limitation email addresses, without proper consent.

Fraud

Activity which operates to defraud Wirex, Wirex clients, or any other person; provide any false, inaccurate, or misleading information to Wirex (including false or forged identity, address or source-of-funds documents); impersonate any person or use another person's identity or verification details; or submit manipulated, synthetic or AI-generated identity or verification material.

Abuse of Cashback, Rewards, Promotions and Product Features

Cashback, rewards, bonuses, referral benefits, fee waivers, limits, tiers and other features of Wirex One and the Regulated Services in Wirex One are for genuine, ordinary use. You must not abuse, manipulate or exploit them, or help others to do so, whether or not the feature is described in the Wirex One Terms. Abuse includes:

(a) generating transactions mainly to earn benefits rather than for genuine use, including circular, round-trip or "wash" transactions, transactions with related parties or merchants you control, and keeping a benefit after a refund, reversal or chargeback;

(b) manipulating transaction types or merchant category codes, or splitting, timing or moving funds, to earn benefits or reach a tier or threshold you would not otherwise qualify for;

(c) using multiple accounts, other persons' accounts, self-referral or fake accounts to claim a promotion, bonus or referral benefit more than once or to get around limits;

(d) using false information, a VPN or proxy, bots, scripts, emulators or modified versions of the Wirex One application to qualify for, claim or automate benefits;

(e) exploiting errors or bugs, or failing to tell us promptly about them, or reselling, renting out or colluding with others to obtain benefits.

You must not spend or withdraw anything credited to you in error, and you must tell us promptly. We may reverse it, and you must repay anything you have spent.

If we reasonably suspect abuse, we may, acting reasonably and proportionately, reclaim the benefits concerned (including by deduction from amounts we hold for or owe to you); withdraw access to the promotion or programme; apply limits to, suspend or close your account and cards; recover our reasonable costs and losses; and report the conduct to the relevant authorities, card schemes or payment partners. We may ask for information about the purpose of your transactions, and you must respond promptly and truthfully.

Money Mules and Third-Party Use of Your Account

Opening, holding or using an account on behalf of, or for the benefit of, another person; allowing anyone else to use your account, credentials, devices or verification details; or buying, selling, renting, lending or otherwise making available an account (including a verified account) or your identity documents to others. You must not receive funds or crypto-assets into your account and pass them on at the direction of another person (including in return for a fee or commission), and you must not recruit, advertise for or help others to do so. You are responsible for all activity carried out through your account.

Scams, Market Abuse and Misleading Financial Promotions

Operating, promoting or taking part in investment, romance, advance-fee, impersonation or phishing scams, Ponzi or "guaranteed return" schemes, rug pulls or similar arrangements; market manipulation (including wash trading, spoofing and coordinated "pump and dump" schemes) and insider dealing; and promoting financial products, crypto-assets or services in a way that is unlawful, unauthorised or misleading.

Cybercrime and Illicit Online Markets

Hacking, ransomware, denial-of-service or malware services; buying, selling or using stolen data, credentials, cards or accounts; dark-web or other illicit marketplaces; and transacting with services or wallets that facilitate any of these.

Child Exploitation, Human Trafficking and Violent Extremism

Any content, service or transaction that involves child sexual abuse or exploitation material, the sexual or other exploitation of children, human trafficking, forced labour or modern slavery, terrorism or violent extremism, or the promotion of hate or violence. Wirex will report suspected cases to the relevant authorities.

Unlicensed Crypto-Asset and Financial Activities

Using Wirex One or your Wirex Profile to carry on, or to support, any regulated or licensable activity without the necessary licence, registration or authorisation, including operating an unlicensed crypto-asset exchange, custody, broker, over-the-counter (OTC) or peer-to-peer trading service; offering or selling tokens or other crypto-assets to the public (including initial coin offerings); or providing payment, remittance or foreign-exchange services to third parties. This is in addition to the restrictions on Restricted Financial Services below.

Internet Gambling and Unlawful Gambling:

Unless sanctioned by a governmental body or regulatory authority, you are prohibited from engaging in lotteries; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; or any other games of chance.

Intellectual Property Infringement:

Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the law, including but not limited to sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorisation from the rights holder. Use of Wirex intellectual property, name, or logo, without express consent from Wirex or in a manner that otherwise harms Wirex or the Wirex brand. Any action that implies an untrue endorsement by or affiliation with Wirex.

Restricted Financial Services

Services involving check cashing, bail bonds, the sale of traveler's checks, money orders, money transfers, or the activities of collections agencies are restricted. Additionally, payment processors collecting funds on behalf of third-party merchants are not permitted on the platform.

Insurance and Credit-Related Activities

Unlicensed or unauthorised insurance services, as well as certain credit transactions and debt settlement services, are not allowed. These services present regulatory and consumer protection concerns and are therefore restricted.

Unfair, Predatory, or Deceptive Practices

Any business model or service deemed to be misleading, exploitative, or harmful to consumers is prohibited. This includes the resale of government services or offerings without proper authorisation or added value, the resale of services without a tangible benefit to the buyer, and any activity that, in our sole discretion, constitutes an unfair or deceptive practice.

High-Risk Business Models

We prohibit businesses that present an elevated financial, legal, or reputational risk, or those that violate applicable laws, card network rules, or banking policies. We reserve the right to determine, at our discretion, which businesses fall into this category.

Multi-Level and Referral Marketing Schemes

Business models such as pyramid schemes, multi-level marketing, network or direct marketing, telemarketing services, and travel-related or referral-based sales programs that lack clear consumer value are not permitted.

Counterfeit or Unauthorised Goods

The sale or resale of counterfeit, unauthorised, or stolen goods is strictly prohibited. This includes brand-name or designer products offered without proper authorisation, goods that are illegally imported or exported, and stolen physical, digital, or virtual items. Additionally, any services or content that promote, facilitate, or instruct others to engage in illegal activity are not allowed.

Regulated Products and Services

We prohibit the sale of products and services that are subject to strict legal and regulatory controls. This includes illegal marijuana dispensaries and cannabis-related businesses, the unlawful sale of tobacco, e-cigarettes, or e-liquid, and unauthorised online pharmaceutical or prescription drug services. The operation of wholesale distribution of prescription or proprietary drugs, chemical products, or related materials is also restricted. Businesses offering age-restricted goods or services, as well as those dealing in weapons, ammunition, firearm parts or accessories, explosives, fireworks, toxic, flammable, or radioactive materials, are not permitted. We also restrict products and services that have differing legal status depending on jurisdiction, where legal compliance cannot be clearly ensured.

Drugs and Drug-Related Products

The sale of narcotics, controlled substances, and drug paraphernalia is strictly prohibited. This includes any equipment used for the manufacture or consumption of drugs, such as bongs, vaporisers, or hookahs. The policy extends to steroids, unapproved pharmaceuticals, and products making unverified or misleading health claims not authorised by relevant national or local regulators. The sale of legal substances intended to mimic the effects of illegal drugs, such as salvia or kratom, is also banned. Additionally, any product that poses a potential health or safety risk to consumers falls under this restriction.

Adult Content and Services:

Pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually related services that are illegal in the country in which you are using Wirex One such as prostitution, escorts, pay-per view, adult live chat features. Massage parlours and dating and escort services.

Restrictions on using Wirex One:

You must not use Wirex One for any of the following:

(a) For any illegal purpose, including fraud and money laundering, and for any purpose prohibited by regulation, statute, ordinance, or other governmental or regulatory limitation;

(b) For any debt-collection purpose;

(c) To circumvent merchant restrictions or obtain goods or services without paying;

(d) For commercial speculative trading purposes;

(e) To manipulate the price of any asset or currency;

(f) In any manner likely to result in complaints, reversals, chargebacks, fees, fines, penalties, or other liability to Wirex, other clients, third parties, or yourself;

(g) To provide yourself with a cash advance from your credit card, or help others to do so;

(h) In any manner which results in a negative balance in any currency;

(i) To burden or overload our infrastructure, facilitate any viruses, malware, malicious code or other form of IT attack or attempt to gain access to our systems and information;

(j) To interfere with Wirex One or the Regulated Services in Wirex One in any manner;

(k) To copy or reproduce our content or services in any manner;

(l) To interfere with our third party providers in any manner;

(m) To test credit card behaviours;

(n) To circumvent our policies and procedures;

(o) For use with any automatic trading, API, crawler scripts, or other methods inconsistent with ordinary use of Wirex One;

(p) To harass our employees, agents, or other clients;

(q) To trade FX for speculative purposes or FX arbitrage;

(r) To abuse, manipulate or exploit cashback, rewards, bonuses, referral schemes, promotions, fee waivers, limits, tiers or any other feature of Wirex One or the Regulated Services in Wirex One (see "Abuse of Cashback, Rewards, Promotions and Product Features" above);

(s) To open or operate more than one account or Wirex Profile in order to get around limits, restrictions, eligibility conditions or the closure of an account;

(t) To allow another person to use your account, credentials or verified identity, or to act as an intermediary for the movement of funds on another person's behalf;

(u) To structure, split or time transactions in order to avoid limits, thresholds, monitoring or reporting requirements;

(v) To disguise your location or identity, including through a VPN, proxy or false documents, or to access Wirex One from a territory listed above or from a country where it is not available; and

(w) To exploit errors, bugs or vulnerabilities in our products, systems or third-party services, or to use any funds or benefits credited to you in error.

Wirex may, at its sole discretion, determine that an activity not explicitly listed herein is prohibited if it poses a risk to Wirex One's integrity, compliance obligations, or reputation.

Requirement for clarification

The specific types of use listed above are representative, but not exhaustive. If you are uncertain as to whether or not your use of Wirex One or of any Regulated Services in Wirex One involves a prohibited use or a prohibited business or have questions about how these requirements apply to you, please contact us.